FAQS

Q: How do I place an order?
You will have to visit our showroom in Nairobi, Mombasa, Nakuru, Malindi or Kampala to choose your products. The products will be delivered to your home or office after payment is made. Please note that there is an additional delivery charge for orders under Kshs 50,000/-.

Q: How do I pay?
We accept cash, credit cards and cheques / banker’s draft. In the event we are paid by cheque / banker’s draft, the delivery is done once they have been cleared.

Q: Where do you deliver?
We deliver only within Nairobi, Mombasa, Nakuru, Malindi and Kampala. For orders above Kshs. 50,000/-, this service is provided free of charge, but there is a nominal charge for orders below the above mentioned amount.

Q: What happens on the day of delivery?
You will be contacted in advance by a Fairdeal furniture staff. He/she will advise the day we are next delivering to your area. You should ensure that there is someone in your property to receive and sign for the furniture.

Q: Can I just pay a deposit?
Yes, you can pay a 40% deposit to reserve an item for a limited period of time. Terms and conditions apply.

Q:  What do I do if I have a complaint with an order?
Please do not hesitate to e-mail or call us. One of Fairdeal Furniture staff will assist you as soon as possible.